Messaging Guidelines

Clear, professional communication leads to better bookings and happier clients.

Communication

Best Practices

Do

• • Respond promptly (ideally within 2 hours)
• • Be clear about your services and pricing
• • Ask clarifying questions about their event
• • Share relevant portfolio examples
• • Confirm details in writing
• • Keep all communication on Pickxel

Don't

• • Share personal contact info
• • Request payment outside Pickxel
• • Use offensive or unprofessional language
• • Pressure clients to book
• • Discuss other platforms
• • Ignore messages (even to decline)

Why Stay on Pickxel?

All messages should stay on the platform. Here's why:

• Dispute reviews rely on the messages kept in Pickxel
• Dispute resolution uses message history as evidence
• Your credentials are built from successful Pickxel bookings

Message Templates

Save these as quick replies in your settings:

Initial Response

"Hi [Name]! Thanks for reaching out about your [event type]. I'd love to help capture your special day. To give you an accurate quote, could you tell me more about [specific questions]?"

Unavailable Date

"Hi [Name], thank you for considering me! Unfortunately, I'm already booked on [date]. If your date is flexible, I have availability on [alternatives]. Otherwise, I wish you the best with your event!"

Pre-Shoot Confirmation

"Hi [Name]! Just confirming our shoot on [date] at [time] at [location]. I'll arrive 15 minutes early to set up. Let me know if you have any last-minute questions. Looking forward to it!"

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