Payments
When you pay for a booking, the payment goes to Pickxel, not directly to the photographer.
The photographer does the session knowing you have already paid in full.
The photographer uploads final photos through Pickxel.
You review the photos and approve the delivery (or request revisions if included).
Your payment is released to the photographer the moment you approve, or automatically when the review period after delivery ends. It then goes to the photographer's bank on their Stripe payout schedule, usually within 2 business days.
Funds are held until the client approves the delivery, or until the auto-approval period after delivery passes.
Photos are personal, so start with your photographer: request a revision from your booking page, and they'll work with you on edits (your package lists how many revisions are included). If something objectively went wrong, like a no-show, photos not delivered, photos that don't match the package, or unusable files, open a dispute and a person at Pickxel reviews both sides.
Your card is charged through Stripe, and Pickxel holds the payment. It is not paid to the photographer until you approve your photos or the review window ends. If your photographer cancels, you get back everything you paid.