Effective Date: January 9, 2026
At Pickxel (operated by Phire Labs LLC), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By using Pickxel, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.
We never sell your personal data
You control your data and privacy settings
We use encryption to protect your information
You can request data deletion at any time
Information We Collect How We Use Your Data Information Sharing Cookies & Tracking Session Recording Data Security Data Retention Your Rights Children's Privacy International Users Policy Changes Contact Us
We collect information you directly provide when you:
When you use Pickxel, we automatically collect:
We never sell your personal information to third parties.
When you use Pickxel, certain information is shared with other users as part of the service:
We share information with trusted third parties who help us operate:
We may disclose information when required to:
In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you of any such change and any choices you may have.
Cookies are small text files stored on your device that help us provide and improve our Service. We use several types of cookies:
Essential Cookies
Required for basic functionality like logging in and security. Cannot be disabled.
Functional Cookies
Remember your preferences like language, theme, and location settings.
Analytics Cookies
Help us understand how users interact with Pickxel to improve our service.
Most browsers allow you to control cookies through settings. Note that disabling certain cookies may affect platform functionality.
We currently do not respond to "Do Not Track" browser signals. We will update this policy if our practices change.
To fix defects and improve the product, we use tools that record how the platform is used. These recordings show interactions with pages — clicks, scrolling, and navigation — and are used by our team to diagnose problems and understand where the product can be improved.
We use Microsoft Clarity to collect usage analytics and session recordings. Sensitive content is masked in these recordings.
We use Sentry to monitor the platform for errors. When an application error occurs, a masked replay of the session may be captured to help us diagnose the problem. In these replays, text is masked and media is blocked, so the content of your messages, images, and other on-screen information is not visible.
Recordings from both tools are used only to fix defects and improve the product. If you have questions about these tools, contact us at hello@pickxel.app.
We implement robust security measures to protect your information:
Encryption
All data transmitted using TLS/SSL encryption. Sensitive data encrypted at rest.
Access Controls
Strict access controls limit who can view your information internally.
Monitoring
24/7 security monitoring for suspicious activity and potential threats.
Backups
Regular encrypted backups to prevent data loss.
While we use commercially reasonable security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this policy:
After account deletion, we may retain certain information in anonymized or aggregated form for analytics purposes.
Depending on your location, you may have the following rights:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal data.
Right to Deletion
Request deletion of your personal data, subject to legal retention requirements.
Right to Portability
Request your data in a commonly used, machine-readable format.
Right to Opt-Out
Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at hello@pickxel.app. We will respond to your request within 30 days.
California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt out of the sale of personal information. As noted above, we do not sell personal information.
Pickxel is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at hello@pickxel.app. We will take steps to delete such information.
Pickxel is operated from the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.
By using the Service, you consent to the transfer of your information to the United States and the processing of your information in accordance with this Privacy Policy.
If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your information includes:
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
When we make material changes, we will notify you through:
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phire Labs LLC
Email: hello@pickxel.app
General Inquiries: hello@pickxel.app
We aim to respond to all inquiries within 30 days.
We are committed to protecting your personal information and being transparent about our data practices.